We collect information you provide directly when you create an account, use our services, or contact us. This includes:
We use the information we collect to:
We use artificial intelligence provided by Anthropic to power chatbot and lead qualification features within the platform. AI-generated outputs are based on your configured workspace settings and may be inaccurate, incomplete, or require human review.
We do not sell your personal information. We share data only with trusted service providers necessary to operate our platform:
All third-party providers are required to handle your data in accordance with applicable privacy laws.
NoCrickets provides automation tools that our clients use to capture and manage leads and appointment data from their own customers and prospects. In these cases, Caelum Group Ventures LLC acts as a data processor, processing data on behalf of our clients, who are the data controllers.
Our clients are solely responsible for:
NoCrickets does not sell, share, or use end-user lead data collected through client workspaces for any purpose other than delivering the contracted services to that client.
NoCrickets is not intended for medical, legal, financial, insurance, emergency, crisis-response, or other regulated or high-risk use cases. Do not submit protected health information, legal case information, financial eligibility information, insurance eligibility information, emergency information, crisis-response information, or other regulated data to NoCrickets unless we have approved that use in writing.
You are responsible for reviewing your chatbot configuration, lead forms, booking flows, and customer-facing prompts to make sure they do not request restricted data or create obligations that NoCrickets is not designed to handle.
We retain your account data for as long as your account remains active. If you cancel your account, your data will be retained for a reasonable period to allow for account recovery or dispute resolution, after which it will be deleted in accordance with our internal data management policies.
Lead and appointment data processed on behalf of clients is retained in accordance with the client's workspace settings and our service agreement. Clients are responsible for exporting or saving any records they need before cancellation or account closure. We may retain limited records, logs, backups, invoices, and legal or security records where reasonably necessary for business, security, dispute-resolution, or legal purposes.
We use essential cookies to operate the platform, including session authentication and user preferences. We do not use third-party advertising cookies or sell data to advertisers.
You may disable cookies in your browser settings, though this may affect platform functionality.
Depending on your location, including certain U.S. state privacy laws, you may have the right to:
We do not sell personal information and do not use third-party advertising cookies. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days unless applicable law allows or requires a different response period.
NoCrickets is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If you believe we have collected information from a minor, please contact us immediately at [email protected].
We implement industry-standard technical and organizational measures to protect your information, including encrypted data transmission (HTTPS), secure cloud infrastructure, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of NoCrickets after any changes constitutes your acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy, please contact us:
Email: [email protected]
Phone: 940-308-0607
Address: 5900 Balcones Drive STE 100, Austin, TX 78731